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Refund Policy
RETURNS
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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@hodlershoes.co.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hodlershoes.co and send your item to: 35 Glenaven Drive, Motueka, TAS, 7120, New Zealand.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 35 Glenaven Drive, Motueka, TAS, 7120, New Zealand.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Frequently Asked Questions
What is an NFT?
A non-fungible token (NFT) is a non-interchangeable unit of data stored on a blockchain, which can be sold and traded. An NFT authenticates the ownership of digital assets such as photos, videos, and digital art pieces.
Do I need a crypto wallet?
You will need a Crypto Wallet to hold your NFT in. If you don’t have one yet, here’s a tutorial on how to set one up. It’s easy to do, and only takes a few minutes.
Can I re-sell my NFT?
Yes! You can re-sell your NFT at any time via the secondary marketplace (Opensea). You can even sell it for a profit.
How does an NFT gate work?
When you try to purchase one of our shoes, you will be asked to sign in with your crypto wallet to prove you own the NFT. Once verified, you will be able proceed to purchase your shoe. If our system detects that your wallet doesn’t own the NFT, you will be denied access to the purchase page.
Do I need to pay separately for shoe as well as the NFT?
Yes. Think of the NFT as a ticket, or exclusive access to purchase the shoe. You then also need to pay for the shoe itself. The cost of each pair of shoes varies between $189 – $249 per pair. Once you’ve used the NFT to purchase your shoe, you can then onsell to another keen buy.
Any more questions?
If you have any more questions, please reach out to our team at info@hodlershoes.co and we’ll respond ASAP.
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